The new system, which went online today at 12 deputy registrar locations in the state, will allow customers to "Get in Line, Online" and advance in the queue without physically waiting in the office. After checking in online, customers have a four-hour window to arrive at the deputy registrar location, check in at a self-service kiosk, and claim their spot in line.
"Right now, drivers can be subjected to significant wait times, which is inconvenient, inefficient, and frustrating," said Governor DeWine. "We believe the introduction of this new technology will save drivers' valuable time and give the Ohio Bureau of Motor Vehicles and its deputy registrars better ability to provide exceptional customer service."
“Our goal is to change the culture of state government so every service is designed with the customer in mind,” said Lt. Governor Jon Husted, who serves as Director of the newly-formed InnovateOhio. “We want ours to be the most innovative, creative state in the Midwest, which starts within state government by using technology to offer better services to Ohioans, and this is a great first step for the BMV.”
- 22125 Rockside Rd., Bedford
- 104 W. Spring Valley Rd., Centerville
- 1583 Alum Creek Drive, Columbus
- 112 Dillmont Drive, Columbus
- 2970 Hayden Run Plaza, Columbus
- 4503 Kenny Road, Columbus
- 4161 West Broad Street, Columbus
- 5287 Westpointe Plaza, Columbus
- 8210 County Rd. 140 Suite A, Findlay
- 3040 Southwest Blvd., Grove City
- 4740 Cemetery Road, Hilliard
- 17 Cherri Park Square, Westerville
Using the new system for the above locations is not required, and walk-in customers are still welcome.